bad printhead for my HP officejet 7610

[plcini71]

I have an officejet 7610 series printer and I've gotten an error with my printhead.  It states that it needs to be replaced and I've done everything as indicated through HP to fix the problem.  Am I suppose to purchase a new printhead and if so where.  It's very discouraging that I can't seem to get a phone number to speak with someone directly.

[Raj1788]

@plcini71

I understand that you are facing an issue with the Print head.

Refer to this link: https://support.hp.com/in-en/product/hp-officejet-7610-wide-format-e-all-in-one-series/5153788/docum... for Resolving Printhead Errors.

You could purchase the part from HP, use the HP Parts surfer to identify the part: http://partsurfer.hp.com/search.aspx 

Order it via the HP Parts store: https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ 

Or

I would personally suggest you contact our HP Support. 

Click here: www.hp.com/contacthp

Keep me posted, how it goes!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thank you for joining the HP Community.

Have a great day!

Cheers:)