black ink not printing on 5514 photosmart

[BrentAM]

I recently changed my genuine HP black ink cartridge and ran all cleanings and tests and the black ink does not print on my photosmart 5514 printer.  I have tried all fixes in HP troubleshooting short of reinstalling the printer software.  Does anyone have a good fix for this problem ?

[The_Fossette]

@BrentAM,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the printer is not printing black.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Are you facing the same issue when you make a copy?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/product/hp-photosmart-5510-e-all-in-one-printer-series-b111/5053904/mod...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[BrentAM]

Hello,

Here are answers to your questions.

• When was the last time the printer was working fine?  About 3 months ago.  I do have long periods of time without using the printer.
  
• Are you facing the same issue when you make a copy?   Yes, black ink does not print with making a copy.
  
• Have you made any software or hardware changes on the computer?   I have only done the usual updates to my Windows 10 operating system.
  
• Have you performed any troubleshooting steps before posting?  I did all the troubleshooting steps and cleaning of the printer before posting my message.  That means I followed the steps in the referenced article and it did not help.
  

What else can I do at this point ?

Brent

[The_Fossette]

@BrentAM,

It is great to have you back and your patience is greatly appreciated.

I recommend you follow the steps in the below artilce and check if it helps.

https://support.hp.com/us-en/product/hp-photosmart-5510-e-all-in-one-printer-duplexer-series-b111/51...

If you continue facing the issue, I recommend you replace the cartridge and check.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[BrentAM]

Hello,

I have done all the recommended troubleshooting steps and I have already replaced the black cartridge with a genuine, new, HP black cartridge and I still have no black printing or copying.   My printer is out of warranty.  

Please send me a new printer.

Thank you!

Brent Marking

[Barachiel]

@BrentAM,

It looks like you were interacting with @The_Fossette, but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

This look's like a hardware failure with the printer itself.

I've sent you a private message with the required details.

Good luck. 🙂