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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-20-2020 02:54 PM

HP Recommended
Product: HP deskjet 1051

I have replaced the black ink cartridge. Run the alignment page and the black ink is not showing up. It shows as full when checked the ink level and also the color cartridge had ink. I ran the cleaning program as well. The expiration date for the ink is Oct. 2020. Don't know what to do next. I am using windows 10 for a dell PC.

1 person had the same question
1 REPLY 1

‎04-23-2020 08:40 AM

HP Recommended

@merdhretired, Welcome to HP Support Community!

 

 I see that the printer does not print in black and I appreciate your efforts in trying to resolve the issue. 

 

If you have already performed the steps from the document Fixing Poor Print Quality and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer/cartridge replacement

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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