black ink rubbing off photos

[Yuikii]

I face the problem with my hp 5820. i was just only bought it last 3weeks. i tried several types of glossy paper to solve the problem but stil when i rub my finger to the black part of the picture. black ink still get into my fingers. i also try to reconfigure the installer cd inside the printer and fix the quality setting of the picture..  

[Jeet_singh]

@Yuikii,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues while printing photos from your HP DeskJet Printer. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

What is the Operating system installed on the PC? Windows or Mac

Have you recently made any changes on the printer before the issue started?

Are you using genuine HP Ink cartridges or refilled cartridges?

Have you checked for any physical damage on the cartridges?

What type of photo paper are you using? What happens when you try to print on plan paper?

In the meantime, let's try these steps here: 

If you are using Windows:  

This looks like an issue with the printer print settings on your PC causing the issue. While feeding the photo paper to the photo, you need to keep “Glossy” or print side facing down. Also, it is important to change the print settings before you print a photo. Check the settings mentioned below:

1. Go to control panel - Devices and printers
2. Right-click on your Envy and choose the "Printing preferences" option.
3. Now, go to paper quality / layout tab and make sure the paper type is selected as "Photo paper".
4. Also, select the correct paper size and save the settings.

Now, follow the steps mentioned to print the photo:

• Open the picture using “Windows Photo Viewer” (You can right-click on the image and go to “Open with” to select the windows photo viewer app)
• Change the paper size appropriately.
• Also, change the paper type to “photo paper” before printing.

You can check detailed instructions here: http://hp.care/2enTQLv

Next thing, I would suggest here is to select Best mode and check if that helps.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,