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‎07-27-2021 08:26 AM

HP Recommended
Product: officejet 9015

i have done all that i was asked too do it would be ok for a couple of hours then the blue screen would be back its driving me mad

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-30-2021 08:52 AM

HP Recommended

@alloybiker

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand you are receiving a B305DFF9 error. Let's try a power reset on the printer

Reset the product:

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-30-2021 08:52 AM

HP Recommended

@alloybiker

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand you are receiving a B305DFF9 error. Let's try a power reset on the printer

Reset the product:

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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