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‎08-06-2023 11:05 AM

HP Recommended

started getting a blue screen with B3FFFB46 code, then screen reverts to a printer error screen at top with this message below:  please turn printer off, then on.  touching the on/off button causes a reboot then error happen again.   unplugged printer power cord and let sit for 5 minutes then plugged into wall outlet, yielding same error.  

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1 person had the same question
1 REPLY 1

‎08-08-2023 08:15 PM

HP Recommended

Hi @mlg2023,

 

Welcome to the HP Support Community. 

 

I understand that you are getting B3FFFB46 on the printer, follow these steps to fix the issue.

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

 

Update the printer firmware

Here are the steps:- Click here

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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