brand new hp envy 6234 error message load paper

[susan1977]

brand new printer. prints test page but when i try to print it says load paper. the paper is loaded correctly and the right paper size chosen but it wont print

please can somene help

thanks

[Jay_G24]

Hi @susan1977,

I'd like to help!

To better assist you - 

1. What are the paper size and type you are using?
2.  What's the application you are trying to print from? Have you tried printing from a different application or device? 
3. What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?

Check the paper, and then reload it

Check the paper stack for defects such as wrinkled, torn, or bent pieces that might cause a pick-up issue.

1. Remove any paper from the paper tray.

2. Remove any severely bent, wrinkled, or torn paper found in the stack.

3. Check for obstructions inside the paper tray. Make sure nothing blocks the paper from engaging with the rollers.

4. Make sure the paper stack is even on all sides.

5. Load the stack of paper into the paper tray.

   

6. Close or push in the paper tray.

7. Select the correct paper size on the printer control panel or in the printer software.

Clean the paper pick rollers

Clean dirt or debris from the paper pick rollers to resolve paper feed issues.

• Clean the paper pick rollers (top paper tray)
• Clean the paper pick rollers (under printer)
• Clean the paper pick rollers (inside printer)

Reset the printer

Reset the printer to recover from printer errors or failures.

1. With the printer turned on, disconnect the power cord from the printer.

2. Unplug the power cord from the power source.

3. Wait 60 seconds.

4. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

5. Turn on the printer to complete the reset.

For instructions, refer -An 'Out of Paper' error displays, the printer does not pick paper

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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