broken printer?

[kim938]

Hi there,

I haven't used my printer for some months so I decided to boot it up, to my surprise it is not printing. I originally had Instant ink cartridges and just replaced these with regular ink today (cancelled my subscription) and to no avail my printer will not print anything I send it.

I have updated to newest software, factory reset it, cleaned the sensors gently, practically tried everything. This has been ongoing for over a week and I've had zero help from support. I'm starting to wonder if this is a printer issue? My printer is still under warranty and would love it replaced.

[A_Gayathri]

Hi @kim938, 

Welcome to the HP Support Community

I understand you are facing an issue with your broken printer. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support