c4eb9343

[simonmadd]

what do es this mean - how do i get rid of it?  blue screed of death with this written on C4EB9343

[DavidSMP · Accepted solution]

@simonmadd,

Good day. Thank you for stopping by the HP community. I will be honored to assist you here. Terrific observations and great description of the issue. Kudos to you for that.

• Did it occur after a power outage or surge?

Let's try these steps:

• The printer might have a hardware issue and may need to be replaced.
• Perform all the prescribed steps from this link: https://support.hp.com/us-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/model... (HP Printers - Printhead Problem, Ink System Failure, '0x...' Error Displays)
• This should fix the issue if there are no hardware issues with it. Otherwise, the printer needs to be replaced. I am being honest about it here by keeping your best interest in mind without beating around the bush.

I will send you a private message to assist you with the next course of action. Check your forum private message box in the upper right corner next to the bell icon. 

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[DavidSMP]

@simonmadd,

I thank you for accepting this as a solution. It was an absolute honor to share this platform with you. I hope things work great for you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Take care and have a blessed week ahead. 🙂

 Cheers!

[VimalM]

I, too, have the same problem with my HP Envy 5640 Printer. When I tried to open the link you shared, a 404 error was displayed, kindly support. Thanks.