c5550 printer - copier

[Nonclassical]

c5550 printer carrier jam

[A_Gayathri]

Hi @Nonclassical ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Photosmart C5550 All-in-One Printer is displaying a "carrier jam" error, it typically means that there is a mechanical issue with the carriage that holds the ink cartridges. 

Here are some steps you can take to resolve the issue:

• Turn off the printer: Start by turning off the printer and unplugging it from the power source. This ensures your safety while you troubleshoot the issue.
• Check for obstructions: Open the printer cover and visually inspect the carriage path for any obstructions such as small pieces of paper, debris, or foreign objects. Carefully remove any obstructions you find.
• Manually move the carriage: If the carriage is stuck, gently move it back and forth along the carriage path to see if it loosens up. Be very careful not to force it, as this could cause further damage.
• Reset the printer: After removing any obstructions and ensuring the carriage moves freely, plug the printer back in and turn it on. This may reset the printer and clear the error message.
• Inspect for damaged parts: If the issue persists, there may be a mechanical problem with the carriage or other printer components. 

Refer to this document:  HP Printers - Carriage jam or E3 error

Fixing a Carriage Jam | HP Photosmart C5580 All-in-One Printer | HP

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!