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‎03-29-2018 06:58 AM

HP Recommended
Product: Photosmart C6280
Operating System: Microsoft Windows 10 (64-bit)

I'm trying to instal and run an HP Photosmart C6280 printer in Windows 10 64-bit,.

 

The installation starts but then I get a message telling me my operating system is not supported - in fact, nothing after Windows 2000.

 

Surely there must be a software upgrade that lets this printer run on Windows 10? But whenever I search I get nowhere.

 

Can anyone help please, or is this printer just wasting my time because it will ever work sith Win 10?

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-29-2018 10:58 AM - edited ‎03-29-2018 11:16 AM

HP Recommended

Hmm...  I have seen cases where I need to refresh the page to clear errors on the support pages.  At any rate, the link here is a more direct link to the download you need. If for some reason that does not work the link here is a direct link to the installation file: PS_AIO_02_NetWired_Full_Win_WW_140_408-5.exe 

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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5 REPLIES 5

‎03-29-2018 09:33 AM

HP Recommended

There is a full feature driver for Windows 10 x64 for the Photosmart c6280 available for download from HP here.

 

The installer that says it does not support beyond Windows 2000 is probably from the CD that came with the printer. 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎03-29-2018 10:22 AM

HP Recommended

Thanks Bob, much appreciated.

I had found that page before but when I select Win 10 64-bit it gives the following message: 

"We were unable to retrieve the list of drivers for your product.  Please select the desired operating system and select “Update” to try again."

However, there is no "update" button or link to click. I tried refreshing the page, but that doesn't help... that's why I was wondering if this printer just won't work under Win 10.

Any other ideas? am I ddoing something wrong?

 

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‎03-29-2018 10:58 AM - edited ‎03-29-2018 11:16 AM

HP Recommended

Hmm...  I have seen cases where I need to refresh the page to clear errors on the support pages.  At any rate, the link here is a more direct link to the download you need. If for some reason that does not work the link here is a direct link to the installation file: PS_AIO_02_NetWired_Full_Win_WW_140_408-5.exe 

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎03-29-2018 03:04 PM

HP Recommended

you're a genius Bob! that all worked... after I discovered the surprise second problem of a USB cable that didn't work.

I can't thank you enough!!!!!

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‎03-29-2018 03:23 PM

HP Recommended

I am glad you got the issue resolved.

 

I find cable issues to be the worst as they are always the last thing I would expect.  I now cut the end off bad cables, just so I do not end up throwing them back in the box and having the issue again later. 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No
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