can not set to receive faxes to email

[kathy1973]

I have an all-in-one unit.  I am unable to set the unit to receive faxes to email vs printing them automatically.  The product description includes this feature, and the online tutorials say that I should be able to use this feature.  However, I do not have a "Digital Fax Setup Wizard" only a "Fax Setup Wizard."  When I set up the fax my only options to receive are to print or forward to another number.  Please help.

[ShlomiL]

HI,

Please let us know your exact HP Product name and Number to better understand its capabilities:

https://support.hp.com/in-en/document/c03770424

Different models provided with different features and setup options, therefore knowing your printer model is essential.

Shlomi

[kathy1973]

HP Color Laser Jet Pro MFP 277 dw

[ShlomiL · Accepted solution]

Thanks for clarifying @kathy1973.

The HP Color Laserjet Pro MFP M277 printer does not support Digital Fax Archiving and incoming faxes can only be printed or forwarded to another fax number, the printer supports scanning to email only, therefore you are not able to locate any such configuration option.

Shlomi

[AshleyAdmin]

I was able to actually set this up, however it will only send the fax to a folder on my computer and I cannot figure out the email option. 

I used the HP Printer assistant on my laptop to route it through, as the options aren't available on the printer/fax machine itself .. the HP Smart App isn't smart enough to handle the routing and does not have that option either.. If anyone knows how to set up the email feature, please let me know!

[ShlomiL]

Hi,

Please let us know your printer model, the options varies for different models.

Shlomi

[AshleyAdmin]

HP LaserJet Pro MFP M227fdw