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‎01-31-2025 04:29 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

printer will print word doc but nothing from the internet

 

Category:
1 REPLY 1

‎02-03-2025 07:49 AM

HP Recommended

Hi @benjammin1,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I understand you're experiencing an issue with printing online on your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- May I know which application are you using to print?

- When was the last time your printer was working fine to print online?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a good day. <br />Irfan_06 – Moderator.

 

HP Support

Irfan_06-Moderator
I am an HP Employee

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