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‎07-02-2017 06:55 PM

HP Recommended
Product: Surface Pro 4
Operating System: Microsoft Windows 10 (64-bit)

I am trying to connect the Surface to my HP Envy 7640 and it is not connecting to the printer.  When I try to add a printer it finds it and then asks for a WPS Pin and I don't see the pin on my printer or any paperwork with the printer.

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2017 08:19 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


If you need help to connect your printer to the network, watch this resource:

 

Connecting a printer using Wireless Setup Wizard 

 

 

(Different printer but steps are the same)

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-02-2017 08:19 PM

HP Recommended

Hi,

Thanks for using the HP Forums.

Can you download and install the FULL feature printer software from HP for your operating system:

 

The following resource will help you :

http://123.hp.com/us/en/

Key in your printer model, Operating System and download & install the FULL feature software.


If you need help to connect your printer to the network, watch this resource:

 

Connecting a printer using Wireless Setup Wizard 

 

 

(Different printer but steps are the same)

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No

‎07-03-2017 09:34 AM

HP Recommended

I had downloaded the basic and tried it twice and it could not find my printer.  This morning I decided to give it one more try and it worked.  Have no idea why!

 

Thank you for your reply!

Was this reply helpful? Yes No

‎07-03-2017 09:43 AM

HP Recommended

Hi @Jackman1933,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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