cannot access administrator settings

[troubled6830]

I cannot access admistrator settings on the printer.  I am the only user on my computer and didnot set an administrator password on the printer!

[Jeet_singh · Accepted solution]

Hi @troubled6830,

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I see from the post that you have lost the admin password for your HP LaserJet Printer and you want to reset the printer settings. I'll be really glad to help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector

Please perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now check if it works.

Next thing, I would suggest is to perform an advanced reset on the printer.

I can send you that information in a private message.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your Profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,