cannot complete printer setup because setup cartridges not included with renewed printer.

[valeria2220]

HP Envy Photo 7855 all in one printer, HP 64 Black ink cartridge & color ink cartridge, error message "Use SETUP cartridges"

[Kumar0307]

@valeria2220, Welcome to the HP Support Community!

We will have to perform an OOB reset on the printer to bypass the use of setup ink cartridges.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Falcon90]

I have the same issue as you do.  My company had all these printers but they did not give us the cartridges to set up the printer.  Can you share what HP Support gave you to fix the issue.  Any help is very much appreciated.

Michael

[Clyde51067]

Same problem here. Brand new pristine box straight from the factory did not have the set up cartridges.

HP ENVY 7855

Please share the solution provided to the others in this thread.

Scott