cannot connect my hp envy 5660 to mac deesktop

[cathaden]

cannot connect my hp envy 5660 to mac deesktop. deleted printer & tried to reinstall; error message keeps coming up and printer won't connect

[sandytechy20]

@cathaden

Welcome to HP forums, I see that you are getting connectivity issues on the printer.

• What's the make and model of your WiFi router?
• Do you have any antivirus software installed on your Mac?
• Do you have a guest network enabled on your WiFi router?
• Approximately how far is the printer located from the WiFi router?

Meanwhile, try the below steps to fix this issue:

Restore network defaults on the printer

Select setup menu> Network setup> Restore Network Defaults.

Then connect the printer back to the WiFi network using Network Setup Wizard.

Select setup menu> Network setup> Wireless Setup Wizard> Follow on screen

instructions.

Make sure both printer and Mac are connected to the same network.

Add the printer using Airprint

Refer this HP document for the steps to add the printer:- Click here

Let me know if that works.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[cathaden]

Thanks Sandy!  I did all the steps you outlined with no success this time, but it has worked in the past. I have had trouble with this printer for years, so think it might need replaced. Same and different issues.  The router is Verizon’s, printer is  on desk by router.

thank you!

[sandytechy20 · Accepted solution]

@cathaden

Thanks for the reply.

I appreciate your time and effort.

Do a ping text using the Mac Network utility to check the communication.

Refer to this link for the steps:- Click here.

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[cathaden]

accepted solution

I updated mac to mojave; now printer is recognized

[sandytechy20]

@cathaden

Thanks for the reply.

I appreciate your time and effort.

Good to know that the issue is resolved.

Feel free to contact us in future if you need any assistance.

Please mark the public post as an accepted solution so that it benefits several others.

Cheers.