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‎02-10-2026 03:21 AM

HP Recommended

cannot print document from PC

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-11-2026 06:54 AM

HP Recommended

Hi @zebrano,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I am sorry to hear that you're experiencing difficulties printing documents from your PC with an HP printer, I would request you to please follow the steps:

 

Set your Printer as Default:

  • Go to the Control Panel on your PC.
  • Click on Devices and Printers.
  • Right-click your printer and select Set as default printer.

Update Printer Driver:

  • Visit the HP Support website and search for your printer model.
  • Download and install the latest drivers for your printer model.

Check Printer Queue:

  • Open Devices and Printers from the Control Panel.
  • Double-click on your printer to see the queue.
  • Right-click and select Cancel all documents if there are stuck print jobs.

Reinstall the Printer Software:

  • Go to Add or remove programs in Windows.
  • Uninstall any current printer software.
  • Reinstall the software using the CD that came with your printer or download it from the HP Support website.

Check for Windows Updates:

  • Ensure your Windows operating system is up to date. Go to Settings > Update & Security > Windows Update.

Reboot Devices:

  • Restart both your printer and PC to refresh their connectivity.

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎02-11-2026 06:54 AM

HP Recommended

Hi @zebrano,

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I am sorry to hear that you're experiencing difficulties printing documents from your PC with an HP printer, I would request you to please follow the steps:

 

Set your Printer as Default:

  • Go to the Control Panel on your PC.
  • Click on Devices and Printers.
  • Right-click your printer and select Set as default printer.

Update Printer Driver:

  • Visit the HP Support website and search for your printer model.
  • Download and install the latest drivers for your printer model.

Check Printer Queue:

  • Open Devices and Printers from the Control Panel.
  • Double-click on your printer to see the queue.
  • Right-click and select Cancel all documents if there are stuck print jobs.

Reinstall the Printer Software:

  • Go to Add or remove programs in Windows.
  • Uninstall any current printer software.
  • Reinstall the software using the CD that came with your printer or download it from the HP Support website.

Check for Windows Updates:

  • Ensure your Windows operating system is up to date. Go to Settings > Update & Security > Windows Update.

Reboot Devices:

  • Restart both your printer and PC to refresh their connectivity.

Take care and have an amazing day!

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards

Pallipurath.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No
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