cannot print

[613hlo]

BSD   Hi My HP smarttank 670 is stuck and not printing.

[Elohi_NR]

Hi @613hlo,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it is when your printer suddenly stops working, especially when you need it the most. Let’s get it back up and running so you can get back to printing!

Let’s work through this so we can get your HP Smart Tank 670 printing again! Here are a few questions and steps to help diagnose and resolve the issue.

• Are there any error messages or blinking lights on the printer's control panel?
• Have you recently installed new ink tanks or performed any maintenance, such as printhead cleaning?
• When you try to print, do you hear any sounds from the printer, like the paper feed moving or the printhead attempting to operate?

In the meantime let's try these steps. 

Restart the Printer and Clear Print Queue

• Turn off the printer completely, unplug it for about 30 seconds, and then plug it back in and power it on.
• On your computer, clear the print queue by going to Devices and Printers > HP Smart Tank 670 > See what's printing and right-click to Cancel all documents. Try printing again.

Check for Paper Jams or Obstructions

• Open the printer and inspect the paper path and printhead area for any paper jams, small scraps of paper, or other obstructions. Clear anything found carefully.

Inspect Ink Levels and Re-seat Ink Tanks

• Make sure the ink tanks, especially if you recently refilled them, are correctly seated and that there is enough ink, particularly in any color showing print issues.
• If the printer has a Printhead Maintenance or Ink System Cleaning function, run it to ensure ink can flow properly.

Run a Printhead Cleaning Cycle

• Use the printer’s control panel or HP software on your computer to run a Printhead Cleaning cycle. This can help resolve clogging issues that may prevent the printer from working.

Update Printer Firmware and Drivers

• Go to the HP Support website to check for the latest firmware and driver updates for your printer model. Install any updates and restart both the printer and computer before testing again.

Hope this helps! Keep me posted for further assistance

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