• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎02-19-2019 07:45 PM

HP Recommended
Product: OfficeJet 4650

I have watched the HP Video on how to fix a carriage jam/paper jam and followed the steps through. There is no paper detected. I have reinstalled the ink cartridges and I have reset the printer by unplugging and waiting more than 60 seconds before plugging it back into the wall socket and trying again. The carriage jam persists. what do I do now?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2019 08:17 PM

HP Recommended

Update: so after trying all of the steps, I felt the rod on which the ink cartridge slides. It felt a little gunky but looked fine. I took a bit of Windex and applied it to a paper towel and cleaned the rod. Walah! It worked. Next I shut down the printer and rebooted it. Same with my computer. Now everything is working just fine. Thanks.

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎02-20-2019 12:09 PM

HP Recommended

@catkins

 

Welcome to the HP Support Community.

 

I recommend you contact the HP Support Team as this could be a hardware issue.

 

Click on this link – www.hp.com/contacthp/

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎02-20-2019 08:17 PM

HP Recommended

Update: so after trying all of the steps, I felt the rod on which the ink cartridge slides. It felt a little gunky but looked fine. I took a bit of Windex and applied it to a paper towel and cleaned the rod. Walah! It worked. Next I shut down the printer and rebooted it. Same with my computer. Now everything is working just fine. Thanks.

Was this reply helpful? Yes No

‎07-23-2019 11:53 AM

HP Recommended

Cleaning the cartridge bar worked for me too.  Solved a worrisome problem.

Tags (1)
Was this reply helpful? Yes No

‎10-18-2019 02:19 PM

HP Recommended

It worked.  Thank you very much.  HP Forever!!!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.