cartridge not intended as printer is currently configured

[gretchenchild]

Hi - I recently purchased this DeskJet and am replacing the ink cartridges for the first time.  There were no problems replacing and accepting the color cartridge, but when I inserted the black cartridge I received a message that says "the cartridge indicated is not intended for use in this printer as it is currently configured."  I checked the security code on the side of  the package and it is HP certified.  The only difference is that the new cartridge is a 664XL and the one that came with the printer was not.  This should not create a problem, but I cannot get it to work.  I have tried all of the trouble shooting methods recommended by HP.

[jabzi]

Hello, 

Please try below steps..

1. Remove both the cartridges from the printer.
2. Power off the printer.
3. Wait for 30 seconds and then power it on.
4. Install the Tri Color Cartridge, and close the door. ( do not install the black ink cartridge ). 
5. Press OK if prompted either on printer or Computer to continue the alignment process. 
6. After the alignment page is printed, you may now install the black ink cartrige.
7. Try making a black copy, it should work.

If issue still persists, call HP Tech Support for further assistance ( USA ) 1-800-474-6836

[gretchenchild]

That didn't work.  Thanks for trying to help.  I will return to the store tomorrow and see if they will replace it.