cartridge protection disabled and still showing error 11 MMFP M234sdw

[Misfit7]

I have a Laserjet MFP M234sdw and I have just changed the cartridge to a compatible non geniune cartridge. The  Supply policy and protection are in the off position and I'm still getting error messages. I have tried a hard reset with no luck.

Any other suggestions?

Thanks.

[Raj_05]

Hi @Misfit7,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you've disabled cartridge protection and are still seeing the "11 Supply Problem" error on your HP LaserJet MFP M234, here are a few additional troubleshooting steps you can try.

Check Cartridge Compatibility

• Ensure the replacement cartridge is specifically designed for the HP LaserJet MFP M234 series. Even if it’s a compatible non-genuine cartridge, it needs to meet the exact specifications for your printer model.

Reinstall the Cartridge

• Remove the cartridge, inspect it for any visible packaging material or protective seals that might have been missed, and reinstall it securely.

Firmware Update

• Make sure your printer's firmware is up-to-date. Sometimes, newer firmware can resolve compatibility issues with third-party cartridges.
  • To check for a firmware update, visit HP Support and enter your printer model to download and install the latest firmware version.

Reset the Printer’s NVRAM

• NVRAM (Non-Volatile Random-Access Memory) reset can sometimes clear errors related to cartridges:
  1. Turn off the printer.
  2. Disconnect the power cord from the printer for at least 60 seconds.
  3. Reconnect the power and turn the printer back on.

Clean the Contacts

• Clean the contacts between the cartridge and the printer. Use a lint-free cloth to gently clean the metal contacts inside the printer and on the cartridge.

Try Another Cartridge

• If possible, try another cartridge (even another third-party one) to rule out a defective cartridge issue.

Factory Reset

• Perform a factory reset on the printer (if not done already). Keep in mind this will return the printer to its default settings.
  • To perform a factory reset, follow these steps:
    1. On the control panel, go to Setup > Service > Restore Defaults.
    2. Confirm and wait for the printer to restart.

If none of these steps work, the printer may not be fully recognizing the non-genuine cartridge, in which case switching to a genuine HP cartridge could resolve the issue.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support