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‎07-05-2022 10:02 AM - last edited on ‎07-05-2022 12:37 PM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

La stampante da errore dicendo di:

rimuovere e reinstallare la cartuccia di inchiostro indicata.

 

Ho eseguito quanto richiesto, ma il messaggio scompare solo rimuovendo la cartuccia nera.  Il problema è chiaramente la cartuccia nera ma è impossibile chiedere la sostituzione.

Ho abbonamento HP Instant link, la cartuccia è quella con codice 64/303.

 

La cosa incredibile è che sul sito HP Instant link è scritto che:

 

Non è installata alcuna cartuccia di inchiostro oppure la cartuccia installata è difettosa. Sostituisci o pulisci la cartuccia per risolvere il problema; non riceverai la consegna di inchiostro fino a quando l'errore non sarà risolto. Per saperne di più sulle cartucce di pulizia consulta support.hp.com . Visita il Centro assistenza o contatta il Supporto HP se non riesci a risolvere il problema.

Cosa devo fare?

2 people had the same question
1 REPLY 1

‎07-05-2022 12:37 PM

HP Recommended

Hey @clacla79 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.



Thank you for your understanding.

Regards,

Ric_Ob

I work on behalf of HP. Our job as moderator is to monitor all traffic on the community.
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