changing email password on hp officejet pro 8710

[bcsmith100]

I had set up the officejet pro and it has been working great.   However, I changed the password on the email account that I use when i send documents via email from the officejet... so the officejet now errors out when I try to scan and send a document via email.... this should be a real simple change...but I have been over the manual, and the officejet screens and I can't figure out how to change the password for the email account.   Help please.

[DavidSMP · Accepted solution]

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance regarding changing your email password on the HP connected account. It will be a delight to assist you here.:)

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Do you get any errors when you scan to email?

For now please try these steps:

• Please re-setup the scan to email feature by following the steps from this link: http://hp.care/2tCBD2r please check pages 13 and 14.

This should fix the issue as you are reconfiguring scan to email and setting it up again.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[DavidSMP]

Hi @bcsmith100,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂