cleaning print head

[cathyeville]

I want to clean the print head. I've read the google directions...I swipe down for the dashboard but there's no Setup icon. Help!

[KE_73]

Hi Cathyeville,

Welcome to HP forum and I hope can help answer your query or solve your problem.

Clean the printhead (From Control Panel)

The printhead could be clogged, and you might need to clean the printhead several times to restore print quality. Use an automated tool from the printer control panel to clean the printhead.

   CAUTION: 

Never turn off the printer when ink cartridges are not installed. To avoid issues that require cleaning the printhead or that can damage the ink system, always replace ink cartridges as soon as possible, and always turn off the printer using the Power button.

1. From the printer control panel, open the Setup  menu. (To access the icons, touch or swipe down the tab at the top of a screen to open the Dashboard, and then touch the icon)
2. Open the Printer Maintenance menu.
3. If necessary, open the Tools menu, and then touch Clean Printhead.
   A test page prints.

Examine the test page.

• If the print quality is unacceptable, touch Clean Again to continue the next level of cleaning. If necessary, repeat these steps for the third cleaning cycle.

  NOTE: 

  If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

• If the print quality is acceptable, touch Done.

Clean the printhead (From Printer Software)

To clean the printhead from the printer software

a. Load letter, A4, or legal unused plain white paper into the input tray.b. Open the HP printer software. (From the computer desktop, click Start, select All apps, click HP, and then select the icon with the printer's name.)
c. In the printer software, click Print, Scan, & Fax and then click Maintain Your Printer to access the Printer Toolbox.

d. Click Clean Printheads on the Device Services tab. Follow the onscreen instructions.