clear memory from printer

[timean]

unable to clear printer memory double pirnts on one page

[TEJ1602]

@timean, Welcome to HP Support Community!

Does the copier work fine?

Let us try restarting the spooler services.

Reset your printing environment, delete print job files manually, and then restart both the computer and the printer.

1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.
2. In Windows, search for and open Services.
3. In the Services window, right-click Print Spooler, and then select Stop.
4. After the service stops, close the Services window.
5. In Windows, search for and open C:Windows\System32\Spool\PRINTERS.
6. Delete all files in the PRINTERS folder.
7. Shut down your computer.
8. Connect the printer power cord to the power outlet, and then turn on the printer.

Try printing and let me know the outcome.

Cheers 🙂

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