code B801FE66

[IdSandi]

My HP printer 9015e screen just turned bright blue with code B801FE66 and all the little icons on bottom of printer screen are flashing.  I tried to turn off computer but it won't turn off.

[Kuroi_Kenshi]

Hi @IdSandi,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Follow these steps to resolve the issue:

Perform a Hard Reset:

• Unplug the printer from the power source.
• Wait for at least 60 seconds.
• Plug the printer back into the power source.
• Turn on the printer and check if the issue persists.

Firmware Update:

• This error code can sometimes be resolved by updating the printer's firmware. If you can access the printer menu after performing a hard reset, follow these steps to update the firmware:
  • Go to the printer’s control panel.
  • Navigate to "Setup" (the gear icon).
  • Select "Printer Maintenance" or "Printer Service."
  • Choose "Update the Printer."
  • Follow the on-screen instructions to complete the update.

Check for Obstructions:

• Open the printer cover and check for any paper jams, packing materials, or obstructions inside the printer. Remove any found obstructions carefully.

If the issue still persists, refer to the steps on this link to restore factory defaults.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,