colors not printing correctly

[mee11217]

A few weeks ago the Cyan and Yellow ink colors stopped printing correctly.  The printer status report says that my cartridges are still 1/3rd full.  After about a week the yellow began working correctly again, but the Cyan is still not printing like it should... it prints purple on the status report.  Any idea what is causing this and how I can fix it?

[sandytechy20 · Accepted solution]

@mee11217

Welcome to the HP Forums. I would be happy to help you with your HP Officejet Pro 8600 printer. I understand that cyan ink cartridge is not working, and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

• Clean the printhead.
• Check the paper.
• Check the print settings.
• Print a Print Quality Diagnostics report.

Click here to refer the document and perform troubleshooting steps to fix this issue.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers

[mee11217]

Thank you!  Cleaning the printhead fixed it fortunately and I didn't have to go to any drastic measures!

[sandytechy20]

@mee11217

Thanks for the reply.

Good to know that issue is resolved.

Feel free to contact us if need any assistance in future.

Cheers.

[lanov]

Went through all these steps, bought new printer cartridges.  Still isn't printing color correctly!

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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