concerning error code: OW_500_OWSID00001

[guillaume0713]

concerning scanning  with my HP Smart Tank 7305 to my windows 10,  64bits computer. When trying to connect at my hp account, I am receiving the error code:   OW_500_OWSID00001 all the time and can not scan.

i don't have activated a VPN connection.

Please, SOS.

GUILLAUME.

[Rainbow23]

Hi @guillaume0713,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are getting error code:   OW_500_OWSID00001 on your HP Smart TANK 7305 all-in-one printer.

Please follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up a new printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

Let me know if this helps and have a good day.

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