• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-11-2019 03:05 PM

HP Recommended
Product: HP officejet pro 8630
Operating System: Microsoft Windows 8.1 (64-bit)

I've been unable to Ethernet connect new officejet pro 8630 to hp desktop. use Win 8.1 64 bit

both ends of Ethernet cable appear to be active  HP print and scan doctor appear not to be helping  at all.

2 REPLIES 2

‎10-11-2019 03:43 PM

HP Recommended
@aeg100 wrote:

I've been unable to Ethernet connect new officejet pro 8630 to hp desktop....

@aeg100 

 

Do you mean you are connecting DIRECTLY from your desktop to your printer using LAN cable ? This is not going to work. You have to connect your computer and your printer to a switch or a router.

 

Options

 

(a) Connect them using USB cable,

(b) Connect them using wireless direct.

 

You may be able to connect direct using crossover cable (normally red) but I have not tested this therefore I can't tell it would work or not.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎10-17-2019 03:56 AM

HP Recommended

Thanks for your good advice. Apparently the ethernet cable, router, or desktop were misbehaving. I removed the cable from the router and printer. Reversed the ethernet cable's direction. Took the printer end and placed it into the router and took the router end and placed it into the printer, rebooted the printer and the router, and the desktop to printer via router ethernet connection worked fine.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.