continuous aligning printer message

[bookman511]

I was getting a message about missing print head.  Now i am getting a continuous message about aligning printer on my HP Officejet Pro 8610

[VikramTheGreat]

Hi @bookman511,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

That sounds frustrating, especially after resolving the missing printhead message only to get stuck with a continuous alignment prompt. Here’s what’s happening and how to fix it:

Why This Happens

• The HP Officejet Pro 8610 printer detected a printhead issue earlier, and now it’s trying to complete an alignment cycle after reinstalling or replacing the printhead.
• If the alignment process fails or doesn’t confirm properly, the printer keeps prompting.

Steps to Resolve

1. Check Printhead Installation
   • Power off the printer.
   • Open the access door and ensure the printhead is seated firmly and locked in place.
   • Verify cartridges are installed correctly.
      
2. Run Alignment from Printer Menu
   • On the printer’s touchscreen:
     Setup → Printer Maintenance → Align Printhead.
   • Load plain white paper and let the printer complete the alignment page.
   • If prompted, scan the alignment page using the scanner glass.
      
3. Clean Printhead
   • If alignment fails repeatedly, clean the printhead: Setup → Printer Maintenance → Clean Printhead.
   • You may need to run multiple cleaning cycles.
      
4. Update Firmware
   • Use HP App or the printer’s Embedded Web Server to check for firmware updates.
   • Updated firmware can fix alignment loop issues.
      
5. Reset the Printer
   • With the printer on, unplug the power cord.
   • Wait 60 seconds, then plug it back in and restart.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat