control panel frozen on low ink message

[crazyhorse2]

office jet pro 8025 control panel frozen on "low on ink" message - even though I hit"OK" remains frozen on "Low on ink".

any ideas?

FYI - purchased Aug 19, 2020 - so still under HP warranty

[Jay_G24]

Hi @crazyhorse2,

I'd like to help!

Let's try a power reset on the printer

Reset the product

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

Reconnect the power cord to the printer.

Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[wingman54]

NOPE. Next idea........

[wingman54]

Hitting the "OK" response tab does nothing.

Resetting the printer does nothing.

Drivers and firmware up-to-date.

I'm about ready to throw the **bleep** thing in the lake or use it as a boat anchor!

[Jay_G24]

Hi @wingman54,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Jmr9101980]

My HP Officejet Pro 8025 is having this exact problem. I've tried a reset but neither the printer power button, nor the touch screen will respond.

[Jay_G24]

Hi @Jmr9101980,

I'd like to help!

Have you tried replacing the low-on ink cartridge?

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[RGHomeOffice]

Hi,

I’m having the exact same issue as this thread and I have tried the solutions short of replacing ink. All I need to do is scan a doc so the ink is irrelevant. This printer is less than a year old.