copy or scan have a large full black appear

[Ayaz0072010]

When i print a file from my computer all is fine.

• But when i copy or scan (also on the preview) i have a large full black appear ! full length of the copy

All the s/w has been updated, switched off/on, no error messages.

Picture is attached

Please help.

[Kumar0307]

Hi @Ayaz0072010

Welcome to the HP Support Community. I understand you are unable to copy or scan. I'd be happy to assist you.

This seems like an issue with the scanner mechanism. Let us try these steps to resolve this issue:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Check the scanner bar functionality

Perform a visual test of the scanner mechanism to see if it is jammed.

1. Remove any original documents or photos from the scanner glass.
2. Lift the scanner lid slightly, and then press the Copy button or icon.

If the scanner light does not move or moves halfway or is not lit, the scanner mechanism is likely jammed/broken.

For more info on resolving copy issues, refer to this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Ayaz0072010]

Not solved please solve my issue

[Kumar0307]

@Ayaz0072010, thank you for the response.

• Did you try the steps provided?
• Kindly let me know the results to assist you further.
• Were you able to make a copy?
• Did you check the scanner lamp as suggested?

Keep me posted.