cyan not printing, HP Office Jet 8020

[Michele904]

Using a laptop, Cyan stopped printing with ink levels about 2 thirds full. Ran printhead cleaning and alignment several times with no luck. Decided to change to a new cartridge that was delivered recently (cyan only), ink levels now showing higher for cyan than the other colours. Cyan still not printing even after cleaning printhead several times. Please help.

[Sneha_01]

Hi @Michele904,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP OfficeJet 8020 is not printing cyan even after replacing the cartridge and performing printhead cleanings, here are some steps to troubleshoot the issue:

Troubleshooting Steps

Check Cartridge Installation:

• Ensure the new cyan cartridge is installed correctly. Remove it and reseat it firmly to make sure it’s secure.

Printhead Cleaning:

• Run the printhead cleaning cycle again. You can usually find this option in the printer settings or HP Smart app.

Check for Clogs:

• Inspect the printhead for any visible clogs or dried ink. You can use a soft, lint-free cloth to gently clean the printhead contacts.

Run a Test Print:

• Print a test page or a nozzle check pattern to see if cyan is still missing. This can help determine if the issue persists.

Update Printer Firmware:

• Check for any firmware updates for your printer using the HP Smart app or through the HP website.

Reset the Printer:

• Turn off the printer, unplug it for about a minute, and then plug it back in and power it on.

If the Issue Persists

If cyan is still not printing after these steps:

Try a Different Cartridge:

• If possible, test with another new cyan cartridge to rule out a defective one.

Contact HP Support:

• If the problem continues, reach out to HP support for further assistance. They may suggest more advanced troubleshooting or repairs.

Consider Printhead Replacement:

• If the printhead is damaged or clogged beyond cleaning, it may need to be replaced.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support