d818bc14 error code

[mrbee19501]

printer stopped working in the middle of printing. error code on printer screen D818BC14

[VikramTheGreat]

Hi @mrbee19501,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your printer stopped mid-print and is now showing error D818BC14 on the screen.

This type of code is typically related to a firmware or internal system error, and we’ll go through a few steps to try to recover the printer.

Step 1: Perform a full power reset

• Turn the printer OFF 
• Disconnect the power cord from the rear of the printer 
• Unplug from the wall outlet 
• Wait for at least 60–90 seconds 
• Plug the power cord directly into a wall outlet (avoid power strips) 
• Turn the printer back ON 

Step 2: Check if the printer becomes responsive

• If the screen returns to normal, try printing a test page 
• If the error reappears immediately, proceed to the next step 

Step 3: Reset the printer (if the menu is accessible)

If you can access the menu:

• Go to Setup / Settings → Printer Maintenance → Restore / Reset 
• Select Restore Factory Defaults 

Step 4: Disconnect all external connections

• Remove any USB cable 
• Ensure the printer is only connected to power 
• Restart again and observe behavior 

Step 5: Firmware recovery (if applicable)

If the printer briefly becomes ready:

• Try updating firmware via HP Smart or the Official HP® Support

I hope this helps.

Take care and have an amazing day!