default to fax from microsoft word

[lmo100]

when i print from Microsoft word the printer goes to fax and there is no option to change it.

Is there a defualt?

[Dragon-Fur]

@lmo100 

If you cannot select the printer to submit the job and you cannot select the default printing device, it might mean the Full Feature Software is not installed - or, if the software is installed, it is not fully functional.

For example, you should be able to select the printer in Word >Open  Document > File > Print  In the "Printer" selection box

General Example - for the purposes of this example, ignore the instructions showing  how to add 'borders" to the document

Word_Print_Page-Setup_Borders_1

Control Panel > icon view > Devices and Printers > Right-Click on the Printer > Set printer to Default

Example

Printer_Set_as_Default_3

What to do?

Try consider:

• Uninstall the existing printer software from Programs and Features
• Restart the computer and log in
• Download - Save a new copy of the Full Feature Software (printer program that includes the Printer Assistant)
• Navigate to the folder in which you saved the software installation package (likely Downloads)
• Right-Click on the downloaded package and "Run as Administrator" to start the installation
• After the software is installed, Restart the computer and log in

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

• HP DeskJet Ink Advantage 3830 All-in-One Printer series
• HP OfficeJet 3830 All-in-One Printer series

OR

Open Support Home

Enter the name of your device

When the website support page opens, Select (as available) a Category > Topic > Subtopic

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