deskjet printer 3632 will only print or copy in black. color does nothing

[krisstin]

i have done all the troubleshooting suggested, cleaned and aligned etc. I tried the virtual help but I am unable to type replies. 

[A4Apollo]

Hi! @krisstin, Thank you for visiting the HP Support Community! A great place where you can find solutions for your issues, with help from the community!

Don't worry I'll try to help you out. Let me ask you a few questions in order to assist you better.

Did you make any changes to your printer?

Have you tried printing from a different application? Does the issue persist?

Does the issue persist when you make a copy from your printer?

Have you tried checking with a different ink cartridge?

Are you using HP genuine ink cartridges?

Excellent description and a great diagnosis done. It is greatly appreciated.

Let's continue with the troubleshooting steps now.

Try replacing the low, empty or faulty ink cartridges on the printer.

Please try few steps recommended below.

Check the Print settings in Windows

Check the print settings for your print job in Windows.

1. In the software application you are trying to print from, click File, and then click Print.

   The Print window opens.

2. Open the Properties dialog box.

   Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

3. Depending on your print job, you might consider modifying the following settings:

   • Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.

   • Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.

   • Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.

   • Black and White: If you want to print in black and white only, select the grayscale option.

4. After selecting the print settings, click OK to apply the settings, and then click Print.

Clean the ink cartridges

Clean the ink cartridges in the Windows 8, Windows 7, or Windows Vista

1. Load U.S. Letter or A4 size, unused, plain paper into the input tray.

2. Press the Power button to turn on the printer, if it is not already on.

3. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer.

   The HP Printer Assistant software opens.

4. On the HP Printer Assistant window, click Maintain Your Printer.

5. Click the Device Services tab, and then click Clean Ink Cartridges ().

   A Print Quality Diagnostic page prints.

   Figure : Example of a Print Quality Diagnostic page without defects

   

6. Examine the Print Quality Diagnostic page.

   • If the print quality is acceptable, click Done. You can stop troubleshooting.

   • If the print quality is unacceptable, click Second-level Clean when prompted to continue the next level of cleaning.

     NOTE: 

     If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

If the copy works fine uninstall the printer software from the root level on your PC and install the full feature printer software on your PC.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Update the full feature printer software using this link: Click Here

Refer this article to further troubleshoot print quality issues with your printer. Click Here

Let me know if this works!

Have a great day ahead! 🙂

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