doc hangs in queue

[beebop3]

A document failed to print. in queue it was marked "printing". I then clicked "cancel'. doc then was marked "deleting". Problem is it does delete, even after  I removed and re-inserted power cord. Printer panel and lights appear normal. How do I normalize the queue ?

[Dragon-Fur]

@beebop3 

It is perhaps Print Services that is stuck.

Things that are the Queue

If you catch the job quickly enough, print jobs can be cancelled on the printer.  The “cancel” button might be labeled as such or might present as a red X.

Normal Operation - Delete Job at Printer

Once the job is turned over to the print service, cancel the job from the print queue.

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon > See what’s printing > Click (or Right-Click) on the job > Cancel

Exact wording varies.

Job Stuck in Queue / Job does nto Delete

If the print job will not cancel or if the print job is stuck in the queue

If the issue is due to Print Services being stuck / hung, the following should fix the problem.

Print Queue / Service Reset

Stop print service, clear the print folder, Start print service

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete files from C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

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