document stuck in printer queue;

[Jean81]

HP Office Jet 3830; document stuck in printer queue; I've viewed multiple videos and none of the suggestions have worked, but I have tried all of them. Thus far,  I've: 

1. turned Router on & off;

2. deleted in spooler;

3. turned printer on and off (multiple times) turned laptop on and off multiple times;

4. tried to delete in printer queue (many, many times) and just get error message.

5. tried to "resume" stuck document, hoping it would help clear it; it didn't

I really need to be able to print several documents and not the one that is stuck. That was last week's job and no longer relevant.

[Dragon-Fur]

@Jean81 

Welcome to the HP English Community --

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@Jean81 wrote:

HP Office Jet 3830; document stuck in printer queue; I've viewed multiple videos and none of the suggestions have worked, but I have tried all of them. Thus far,  I've: 

1. turned Router on & off;

2. deleted in spooler;

3. turned printer on and off (multiple times) turned laptop on and off multiple times;

4. tried to delete in printer queue (many, many times) and just get error message.

5. tried to "resume" stuck document, hoping it would help clear it; it didn't

I really need to be able to print several documents and not the one that is stuck. That was last week's job and no longer relevant.

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If you have not done so, (try again to) clear and rebuild the Print Queue.

How-to / Procedure

===========================================

Windows - Print Queue / Print Service Reset

• In most cases, after a print job has been accepted, it is turned over the Windows Print Services for completion. 
• When a job is "stuck in the queue", it is sometimes because Print Services is stuck or otherwise “broken”.
• If the job is accepted and quickly disappears, it is perhaps the result of incorrect Temp folder permissions.

HP Document

HP Printers - Print jobs stuck in print queue

Replacement for Print and Scan Doctor

Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS)

AND / OR

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE: If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

• Stop Print Services
• Remove any files in the print queue folder(s)
• Restart the Print Service

===========================================

Windows - Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Optional > Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRINTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet 3830 All-in-One Printer series  

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