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I have an HP Envy Photo 7800 All in one.  Only issue is it will not print a Word document double sided even when the double-sided box is checked. However, I can print a PDF double-sided. I seem to recall that some time ago I was able to double-side print a Word document.

1 ACCEPTED SOLUTION

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Check the type of paper the word document wants to print on. If the paper type is either any or an unsupported type of paper it will not print duplex to prevent damage to printer. The same applies for paper size.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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1 REPLY 1
HP Recommended

Check the type of paper the word document wants to print on. If the paper type is either any or an unsupported type of paper it will not print duplex to prevent damage to printer. The same applies for paper size.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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