driver not found shared printer

[DugeP]

I am trying to attache a shared 6970 to a windows 10 machine.  The printer is attached to a Windows 7 machine, and the share shows up.  When I browse and try to add it I ge an error of "no driver found"  I have tried to attach directly to the printer via IP as well, and I never am able to print. 

I do see the shared printer as I stated.  This was working prior to an update to the OS on the windows 10 (net use) side.  No changes to the system that the printer is attached to (net share).  I am out of options.

I have deleted the printer, run the install disk again, but to no avail!

Any help appreciated or if I need to provide additional info please let me know.

D

[Chimney_83]

Thanks for the post @DugeP, 

I see you are unable to print or communicate with a wireless printer. Kudos to you for describing the issue in good detail. I would like to help. 

Try the steps in this article. 

I recommend you to uninstall the driver completely.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Make sure the printer and the computer are on the same network. 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

[DugeP]

Thanks back at you.  I had seen that article before and worked my way through it.  I may not have described it as well as you thought...

The printer is attached to a primary workstation running Windows 7.  It is attached via USB to that workstation, and it is being shared to the network.  This workstation is a wired connection, however the router also hosts the wireless.  The printer also is joined to the wireless network.

Now the interesting thing is that when I do the setup from the web it still fails to add the printer.  However the utility can see what jobs are in queue, what the levels are in the tanks, but will not print (failed in the print queue no matter what application).  What I think will be the best work around that I cant seem to make work is to add it as a "shared printer" on the downstream device.  However that is where it has issues.  Always fails to add it. 

What I find interesting as well is that I can never seem to rid the station of all versions of the driver.  Is there somewhere I can do this?  It seems to always ask me "use existing driver" when it is trying to add.  weird!

Thanks again for any suggestions.

D

[Chimney_83]

Thanks for the reply. 

Since the installation failed, recommend you to install it again in the order mentioned below. 

As you have mentioned that the printer is connected to the wireless network (make sure the printer and the computer are on the same network)

Get the ip address of the printer and try to ping it from the command prompt.

Please go to devices and printer from the control panel. 

Select any printer listed there. 

Towards the top, you will get some options.

Select print server properties. 

Click on the drivers tab and delete all HP drivers from there. 

Please find the screenshot from my computer below. 

Now go to control panel again. 

uninstall the driver completely.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

Restart the PC again. 

Install the latest driver/software on the computer. 

If the installation still fails. check for firewall settings. 

Keep me posted. 

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!

[DugeP]

So I was able to finally work on this again  Here are some results

I was able to ping.  In fact there is communication since when attempting to add it I am prompted to put in the WPS password, which does show up on the lcd of the printer.  

I am able to delete all but one of the driers.  I get a "driver in use" error.  No printer to delete but when in Word I see that the queue (which appears not to be attached to any printer!) has 1 print job in it already.  

So I could not delete this, could not find how to delete the existing queue or the phantom printer since nothing is configured in devices. 

Not sure where to go from here.  Any pointers or direction appreciated.

[Chimney_83 · Accepted solution]

Thanks for the reply, please refer to this article for assistance in deleting the print jobs stuck in the queue. 

Also, refer HP Printers and PCs - HP Software Update Utility Support

Let me know if this helped,

If the information I've provided was helpful, give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

[DugeP]

The article assumes you can get to the queue.  I can not.  I only can see something in the queue via an application since there is no printer!  The queue and driver are orphaned.  I need a way to delete it manually since the queue and driver are no longer associated with a printer.

I have tried stopping the spooling service and deleting the jobs as dierceted.  I do not see anything in the directory, so I can not continue.

Any other thoughts.

D

[Chimney_83]

Thanks for the reply. Recommend you to check the printer queue on the computer where it is installed, not on the computer where it is shared. If you could share the screenshot, that would be great. 

Else, you can uninstall the printer and reinstall it again. (Reset the printer to its original factory state and start from the beginning.)

Let me know if this helped. 

If the information I've provided was helpful,
Give us some reinforcement by clicking the "Accepted Solution and Kudos buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.

[DugeP]

Thank you!  After deleting the job stuck in the queue and then deleting the printer driver I rebooted.  Downloaded the software once again.  I turned off the firewall for good measure and the printer installed.  All is working.