driver unavailable envy 4502

[DavidJo]

Envy 4502 is visible in printers and scanners window but with message that driver is unavailable. When I try to install the drivers installation repeatedly fails.

[Andr-1611]

HI @DavidJo ,
Welcome to the HP Support Community!

The HP software must be completely uninstalled and removed of the system.

First download only this complete package: "HP ENVY 4500 e-All-in-One Print and Scan Driver and Accessories ".

Then proceed as follows:

1. Disconnect printer/scanner from computer- Disable WLAN and/or remove the USB or LAN cable.- Do not switch off the printer >> unplug the power cord from the socket!
2. uninstall all HP software > via "Programs and Features", more Infos here
3. Restart the PC
4. search for "HP [printer name]"and delete all this folders
5. Empty the TEMP folders
   A) C:\Users\[Your user account]\AppData\Local\Temp\
   B) C:\Windows\Temp\
system files cannot be deleted!
6. Reconnect the printer to the power supply and switch it on (if this does not happen automatically)
7. Please note: WLAN has to be deactivated!
8. Restart the PC
9. Close all programs
10. Open up the run command with the "Windows Key + R" key combo > in folder Downloads click on the EXE, see above.

Via USB, means wait until the installation asks to connect the printer/scanner.Document error messages, even better is a screenshot and upload here.The network configuration or the type of connection can be changed later, see "Changing from a USB to a Wireless Connection ".

Hope this helps! Keep me posted.
Andreas

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