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‎07-31-2019 08:49 AM

HP Recommended
Product: Officejet Pro x576dw
Operating System: Microsoft Windows 7 (64-bit)

duplex module replaced . . can't reset . . keep getting message

1 person had the same question
2 REPLIES 2

‎07-31-2019 12:27 PM

HP Recommended

What steps did you take to reset duplex?

You can find a service manual online for your printer model, resetting duplex from the service menu is explained.

 

 




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‎07-31-2019 02:16 PM

HP Recommended

  1. Opened the Support Menu by pressing the Back button four times.

  2. Scrolled to System Configuration Menu, and then touched the OK button.

  3. Scrolled to Service ink container Or Duplex module, and then touched the OK button.

  4. Scrolled to Replace duplex module, and then touched the OK button.

  5. Followed the onscreen instructions to complete the process.

 
Tried the above several times to no avail.
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