duplex printing problem

[jb396]

hi,

  i have a hp envy 5640 and print a lot of greeting cards.When i go to print a card now the printer does not automatically catch the paper when 1 side has printed and automatically feed the paper for the reverse side to be printed.i never had any problem with this before.Now when one side has printed the machine stops and i have to manually take the printed side out and feed it back in for the reverse side to be printed. thanks,john

[Dragon-Fur]

@jb396 

Welcome to the HP English Community --

Review for those reading:

How to Print on both sides of the paper – Duplex – 2-sided

 Print on both sides of the paper with an HP printer

Next...

-------------------------------------------------------------------------------

Control Panel > icon view > Devices and Printers

Right-Click Printer > Printing Preferences > Tab Advanced

OR

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Select Printer >

Printing Preferences > Tab Advanced

Next,

UNCHECK HP Real Life Technologies

Click OK to save change

--------------  --------------  ------------- 

Next,

Tray / Duplex feature installed? (Model Dependent)

Windows 10

Control Panel > icon view > Devices and Printers

Right-Click Printer > Printer Properties > Tab Device Settings

OR

Windows 11

Settings > Bluetooth & devices > Printers & scanners

Select Printer > Printer Properties > Tab Device Settings

OR

Next,

Under Installable Options

Automatic Duplexing Unit > Select / Verify Installed > OK

And

Tray # = Installed

--------------  --------------  ------------- 

Duplex unit attached to the printer? (Model Dependent)

If there is a Duplexer unit attached to the back of the printer, consider re-seating (removing/replacing) the Duplexer box. If you do remove the duplexer, take a moment to check inside the printer cavity for tiny stuck paper bits – while stuck paper would normally result in a “paper jam” error, the condition might generate problems with printing duplex.

--------------  --------------  ------------- 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 5640 e-All-in-One Printer series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"