duplex settings not printing at same top margin - back is not aligning with front

[shale2]

I'm trying to print some game cards for my students double sided but cannot get them aligned no matter what I do. I've downloaded these games from a game site I use all the time that for 3 years have printed just fine, and am using the same settings as normal (as well as every possible permutation - fit to page, no scaling, fit to margins, custom, choose pdf by size, auto rotate, auto center...) and no matter what I do, the back prints at a different top margin than the front so the cards are not aligned I would appreciate any assistance.

[Dragon-Fur]

@shale2 

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@shale2 wrote:

I'm trying to print some game cards for my students double sided but cannot get them aligned no matter what I do. I've downloaded these games from a game site I use all the time that for 3 years have printed just fine, and am using the same settings as normal (as well as every possible permutation - fit to page, no scaling, fit to margins, custom, choose pdf by size, auto rotate, auto center...) and no matter what I do, the back prints at a different top margin than the front so the cards are not aligned I would appreciate any assistance.

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Nice printer - I have one of these.

HP OfficeJet Pro 9025 All-in-One Printer - Product introduced 2019.

That said,

There is not any printer software listed for Vista and this printer.

Nada.

The printer is  not supported in Vista.

 Product Specifications for the HP OfficeJet Pro 9025 All-in-One Printer (1MR66A)

Minimum system requirements for Windows	Windows 10, 8, 7: 1 GHz 32-bit (x86) or 64-bit (x64) processor, 2 GB available hard disk space, CD-ROM/DVD drive or Internet connection, USB port, Internet Explorer
Recommended system requirements for Windows	Windows 10, 8, 7: 1 GHz 32-bit (x86) or 64-bit (x64) processor, 2 GB available hard disk space, CD-ROM/DVD drive or Internet connection, USB port, Internet Explorer

This means the results are totally dependent on whatever Windows print drivers are in your Vista OS.

I believe you have been doing what you say for the past three years - but maybe you had a different printer?

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9025 All-in-One Printer 

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We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

[shale2]

Argh ...I'm sorry. You gave me such a thoughtful response and I misheard my husband when he said what operating system I have. I have windows 10, not Vista!!!

That being said, I wonder if it's the printer feeds. It worked fine on plain paper, but the card stock wouldn't run through right. It has before, but not this time. It's not the heavy coverstock...it's floppy thin cardstock. 

[Dragon-Fur]

@shale2 

No worries.

Unless the printer is dirty and / or in need of maintenance (possible), the issue is likely a setting, outdated firmware, or a corrupted driver.  

That pretty much covers everything.

Each section covered below...

Any one of the following could fix the problem.

Hands off - load and run a program - Easy first try.

This may actually fix it...

Offline Doctor V5.0.6

  HPPSdr_5.0.6.exe

• Download and Save the doctor to your computer
• Open File Explorer > Navigate to the folder in which you saved the file (likely Downloads)
• Execute the doctor – Answer any prompts /  let the process complete
• Restart the computer, log in, and wait for the final steps in the Doctor to finish.
• Check for any difference.

NOTES – Contributed by ShlomiL

Paraphrased

Connection Issues

• Print and Scan Doctor Version 5.0.6 creates a secondary queue for printing with TCP/IP port.

Follow up...

Verify / Adjust the “Default” printing device (Default Printer)

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Next,

Open Control Panel > icon view > Devices and Printers

Right-Click on the main printer

Set printer as Default

NOTES: 

Do not select the printer marked as “Scan Only / DO NOT DELETE”

Do not select the printer marked as “Fax”

Example – Printers listed in Devices and Printers

Set “Default” Printer = HP OfficeJet Pro 9020 series PCL-3 (Net)

==============================================================================

What Else?

Read through / scan the sections

Decide what you want to try.

Report back what you have tried and any results.

Thanks!

====================================================================

Start with Maintenance

 'Out of Paper' Displays, Printer Does Not Pick Up Paper

Do take the time to check through and make sure the printer is "at its best".

====================================================================

Printer Software

Do you have the Full Feature Software installed?

HP OfficeJet Pro 9020 All-in-One Print and Scan Driver and Accessories

Control Panel > icon view > Programs and Features

Scroll down, look for "HP OfficeJet Pro 9020 series"...

If you do not have the printer software installed, please download-save-install the software.

After the software is installed, Restart the computer and log in.

If the software is not installed, do that, then skip down to the Firmware check.

OR

What if?

What if the printer software is installed, has been installed, and seems OK.

Printer Software can be sneaky - little parts of the software can break leaving the software "Mostly OK".

If the software is already installed,

1. Uninstall printer software > check and remove "extra bits" > Restart the computer
2. Download-Save-Install a fresh copy of the Software.

Details - How-to

Uninstall Existing Printer Software

Control Panel > icon view > Programs and Features >

Find / Select > Uninstall the printer software

If printer software will not uninstall, appears to be removed “but not”

Microsoft:  Fix problems that block programs from being installed or removed

After the software is removed, Restart the computer and log in

Check / Remove - Printer Drivers – Lurking in Devices and Printers

Control Panel > icon view > Devices and Printers

Left-Click on any unwanted Printer found in the Printers list

NEXT

(Top Ribbon) Click Print Server Properties > tab Drivers

Select each unwanted entry > Remove > OK to exit menu

Back in Devices and Printers > Right-Click on the printer > Remove Device

If any devices are removed, Restart the computer and log in

Installation – Full Feature Software

• Download-and-Save the HP OfficeJet Pro 9020 All-in-One Print and Scan Driver and Accessories or HP Easy Start Printer Setup for your Operating System version.

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

Check for any difference in your job.

====================================================================

Is the Printer Firmware updated?

Find your printer's Firmware 

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Tools > Printer Information > Firmware Version

Example - EWS - Check firmware version

Firmware Version

MANHHIPP1N001.2010A.00

HP OfficeJet 9010/OfficeJet Pro 9020 All-in-One Printer series firmware update

At this writing, Update is Version:  001.2010A

If your printer firmware check matches the update, you do NOT need to update the firmware.

====================================================================

Printer Display Panel / Printing Preferences

If things do not yet work as expected, then it is likely a setting or an incorrect Shortcut in Printing Preferences

From the beginning:

Load the paper 

Retain / Modify the settings on the printer display panel

Check / Adjust the Printing Preferences

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

Set the Preferences - Windows

1. Check / enable the printer as the “Default Printer”

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default

1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences

OR

Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

NOTE - Make changes to a Shortcut

• Select a shortcut and adjust the settings for paper, source (tray), other settings
• If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
• If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save under a new name
• Click OK to save the setup

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Program used, Settings

What program / software you are using the print the content.

Word?  or ??

and

What kind of file?  PDF?  Image file? 

If Word, with image file - using Insert to add the image file into document? 

NOTE:  There are other considerations for Word - I will for details only if you are using Word.

and 

Printing Preferences / Properties > Which Shortcut are you using?

Paper size?

Orientation?  (Portrait / Landscape)

Media type selected?  (Kind of paper) - For example, are you selecting paper type Card?  Brochure matte?

Margins?

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Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology