e0 error code

[snowlyn55]

The e0 error code remains after:

• cleaning the hp ink cartridges
• changing the hp ink cartridges
• reinstalling the driver software
• rebooting the printer

The ink cartridges are new/full and had worked ok so there's no obvious cause.

[Max3Aj · Accepted solution]

@snowlyn55, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

The E0 error typically indicates a problem with the ink cartridges, even if they appear new or were previously working.

Here are the recommended steps to resolve this issue:

Power Reset the Printer

• With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
• Wait for 60 seconds.
• Plug the power cord back into the wall outlet and then into the printer.
• Turn the printer back on.

Check Cartridge Compatibility

• Ensure you're using genuine HP 67 or 67XL cartridges, which are compatible with the DeskJet 2855e.Which cartridges work with my HP printer? | HP® Support
• If you're using refilled or third-party cartridges, try replacing them with genuine HP cartridges.

Clean Cartridge Contacts

• Open the cartridge access door.
• Remove the cartridges.
• Gently clean the copper-colored contacts on the cartridges and the corresponding contacts inside the printer using a lint-free cloth slightly moistened with distilled water.
• Allow them to dry for a few minutes before reinserting.

Reinstall Cartridges

• Reinsert the cartridges firmly into their respective slots.
• Close the cartridge access door and check if the error clears.

Update Firmware

• Visit the HP Software and Driver Downloads page and enter your printer model to check for any available firmware updates.

Use HP Smart App Diagnostics

• Download or open the HP Smart app.
• Use the “Diagnose & Fix” tool under the printer settings to automatically detect and resolve issues.

Try a Different Cartridge (if available)

• If possible, try a different set of genuine HP cartridges to rule out cartridge failure.

You may refer to this document - HP DeskJet 2800, 4200, 4900 Printers - Blinking lights and error codes | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[snowlyn55]

Thanks Max3Aj,

It turns out that the ink cartridges I had said "hp" on the box but not on the cartridges themselves.  So, I "assumed" they were genuine.  Apparently they were not.

I replaced them with ink cartridges that have "hp" printed on them, and the printer prints again.

Thanks again