envelope printing

[janekay1]

I'm trying to print an A9 greeting card envelope which is 5 3/4" x 8 3/4".  I'm using a Hallmark Card program and I created the envelope and correct size, etc.  When I select 'print' the printer gives me an error code that says "paper size detected is not the paper size selected." Please help.

[Dragon-Fur]

@janekay1 

Welcome to the HP Community.

I cannot answer for Hallmark software - I've never used it.

Answer:

If the specifications are correct, this printer / driver does not support Custom Sizes in Windows.

 Printer Specifications for HP Officejet 8600, Pro 8610, 8620, 8630, 8640, 8660 Printers

Supported envelopes

note:

Load envelopes in Tray 1 only.

Paper type	Paper size
U.S. 10 envelope	105 x 241 mm (4.1 x 9.5 inches)
A2 envelope	111 x 146 mm (4.4 x 5.8 inches)
DL envelope	110 x 220 mm (4.3 x 8.7 inches)
C5 envelope	162 x 229 mm ( 6.4 x 9.0 inches)
C6 envelope	114 x 162 mm (4.5 x 6.4 inches)
Monarch envelope	98 x 191 mm (3.9 x 7.5 inches)
Card envelope	111 x 152 mm (4.4 x 6.0 inches)
Chou #3 envelope	120 x 235 mm (4.7 x 9.3 inches)
Chou #4 envelope	90 x 205 mm (3.5 x 8.1 inches)

Yeah, but...

As long as the envelope size falls within the supported "Custom Paper size" noted in the Specifications,

The custom size envelope is normally doable.

That said, the Specifications do indicate Custom sizes are only supported in Mac.

What?  Some of the older printers just didn't have the full driver support in Windows.

It is possible the specifications are wrong - the document is as old as the printer.

IF it's going to work,

The following will help sort at least some of what needs to be checked...

Full Driver printer software

The full driver is most likely installed, else you would have more issues printing "anything".

Nonetheless...

Check for the printer software in Control Panel > icon view > Programs and Features

Example

Programs_and_Features_Printer_Desktop_Icons_3

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Envelope Size

At the least, even assuming you can can avoid having to create a Custom Paper Size form,

The printer must be aware of the paper in the printer tray.

Load the paper into the printer according to the instructions in the printer user guide.

Paper already loaded? 

Open tray – Wait a few seconds – Close tray - Update information - Continue

Done that?  Stuck?

Open tray - Remove paper - Gently flex the stack - Return paper to tray - Close tray - Update information - Continue

Check / Adjust / Retain the Paper at the Printer Display Panel

Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

If you have not yet done so, Remove / add desired paper size - type

else

Wait a few seconds

Close Tray

IF applicable for your printer:

On the Printer Control Display Panel,

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

No Size?  If the size of the Paper Size is not in the Drop-down list, Select Custom

Note:  Not all printers allow selection of “Custom”

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Embedded Web Server (EWS)

EWS option is applicable to network connected printers.

Reminder

No Size?  If the size of the Paper Size is not included in the Drop-down list, Select Custom

Note:  Not all printers allow selection of “Custom”

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

Verify / Update Tray and Paper Information

EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

EWS - HP Smart for Mobile - iOS

Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.

Open HP Smart (for mobile)

Open Settings

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTES

• Size not listed in the Drop-down menu?  If available:  Select Custom (likely the last selection in the list)
• EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
• Features and options differ by printer model and type.

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Set the Preferences – Windows

This section is not applicable to Mobile Printing.

Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

Preferences and Envelopes: 

Select / leave Printing Preferences shortcut to "Everyday Printing" or something equally benign. 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Printing Preferences – Shortcuts / Selections

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts

Click / Highlight your preferred Shortcut 

Click Apply > Click OK to exit

Optional - Additional Setup / Information

Make changes to a Shortcut (Model Dependent)

• Select your Shortcut (locked or custom) >
• Adjust the settings for paper, source (tray), other settings
• Check all sub-menus in all Tabs
• Click OK to save / leave sub menu

Custom Shortcut

On the main Preferences menu,

Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name

Click OK to save the setup

Side Bar:  Scan Menu for HP Scan

Open section More >

Check / adjust settings in each sub-section

Click OK to save sub-menu changes

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What if?

Still trying to avoid creating the possibly unsupported Custom paper size form,

If you have not done so, consider / try...

Use Word to create and print your envelope

Example - Word > Mailings > Envelopes - Custom A9 Envelope

Rabbits_and_Chickens_Test_Envelope_A9_3

References / Resources

If you need to create a Custom Paper Size form, see...

HP Document:

HP Printers - Creating Custom Paper Sizes

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet Pro 8610 e-All-in-One Printer series 

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