envy 4500 seems to align correctly but still everything is shifted to the right

[OwenM]

Just as the title says really, it doesnt seem to know the margins of the paper it's printing on. You can apply a border a fixed distance from the edge all the way around, reduce the page margins to 0mm all round and the print still floats mainly to the right and further away from the top and bottom than expected.

Scanning also seems to show similar behaviors. I select to scan, aligned to the usual front right corner on the glass, it chops off the edge of the page. I have to suffle it more into the center of the glass to be able to see all edges of the document.

The only thing I can think is that I am currently in single cartridge mode. Will the printer know this when alligning? I can only think that, if not, the coloured boxes are missing and may skew the allignment, that seems a bit tenuos though!

Thanks in advance for any help you can offer.

[Kumar0307]

@OwenM

Welcome to the HP Support Community!

• Both the ink cartridges are required to align the printer. If you use a single ink cartridge, the alignment may fail.
• have you tried printing different documents like PDFs, Word, Emails and check if you have the same issue?

Power resetting the printer, updating the printer firmware and checking the print settings may resolve this issue. Let us try these steps: 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Step 2: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Step 3: Check the print settings in MAC

1. Open a document, photo, or webpage, click File, and then click Print to open the print dialog.

2. If a Show Details button displays at the bottom of the dialog, click it to reveal all available menu options. The button changes to Hide Details when clicked.

   

3. Select your printer in the Printer menu.

4. Select an option in the Presets menu that applies to your print job or paper type.

5. Click the unnamed print options menu at the separator bar to display more settings options.

   

6. Change any print job settings.

   • Print in color or black and white: Select or de-select Black & White on the main dialog. The Presets menu also includes color and black and white options.

   • Paper type (photo, plain, specialty): Selecting the paper type ensures the printer properly applies the ink to the paper you loaded in the printer. Click Media & Quality, and then click the Paper Type menu.

   • Paper size: Select the paper from the Paper Size menu on the main dialog, if present. Or, click Paper Handling, select Scale to fit paper size, and then select the paper in the Destination Paper Size menu.

   • Create a custom paper size: Click Manage Custom Sizes in the Paper Size menu, if available. The feature might also be available from the app File menu in Page Setup. Go to Creating Custom Paper Sizes for more information.

   • Adjust print quality: Click Media & Quality, and then move the Quality slider to the desired setting.

   • Two-sided printing (duplexing): Select Two-Sided on the main dialog, select Layout from the print options menu, and then select a binding option in the Two-Sided menu. Go to Printing on Both Sides of the Paper (Mac) for detailed steps on how to load and flip the paper for your printer type.

   • Add or remove a border: Click Layout, and then click the Border menu to select a border width or select None for borderless prints.

   • Mirror printing: Reverse an image or document for printing iron-on transfers. Click Layout, and then select the Flip horizontally option.

7. To save your settings for future print jobs, click the Presets menu, and then select Save Current Settings as Preset.

Step 4: Re-install the printer using AirPrint driver

Click here to Update software on Mac 

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.
2. Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.
3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list.
4. Click the plus sign , click Add Printer or Scanner, click the printer name.
5. Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.
6. 
7. Try to print.

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[OwenM]

Thanks very much, I reset the printer and tried from a few others apps and its the same issue, I definitely last alligned it with only one print cartridge in  (in single cartridge mode) so I imagine it must be that. I'll get a colour cartridge and try again and report back if it's still not working after trying that, then updating firmaware etc (I updated the firmaware fairly recently so haven'y tried that yet..)

Thanks again

O

[Kumar0307]

@OwenM

Sure, try aligning the printer with both the ink cartridges in the printer and let me know how that pans out.

Keep me posted.