envy 4520 doesn't print in color

[jo81]

Hi, I'm having the same problem with the envy 4520. When I open devices and printers/printer preferences / Paper/Quality / advanced options, there is no grayscale (or any sort of colour) option on the menu. 

The only options on the menu under Printer features are: Pages per sheet layout, Print in Max DPI, Booklet, Pages to Print, Borderless printing. 

Any ideas on where I can select the colour option? 

[sandytechy20 · Accepted solution]

@jo81

I would be happy to help you with your HP Envy 4520 Printer. I understand that you unable to print in color and you have already done some preliminary troubleshooting.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

Uninstall the printer first.

Click here and refer the document to know how to uninstall the printer.

Install the printer with built in driver.

Click here and refer the document to install the printer with the built in driver.

You can also refer the article for more troubleshooting steps.

Let me know if that helps.

Cheers.

[jo81]

The uninstall and reinstall worked - thanks for your help!!