envy 5530 printer keeps saying load paper even if full pf paper

[WERECAT]

 I tried to print a picture, prineter kept sayin  load paper, tried to copy, load paper.No matter what even if if printer has paper it says load paper. I have disconnected, restarted, same thing.Cleaned rollers- no change. Any body ever solve this one?

[MKazi · Accepted solution]

@WERECAT 

Thanks for reaching out to us on HP Support Forums. 

I understand that you have an HP ENVY 5530 e-All-in-One Printer and does not pick the paper. I appreciate the steps you have performed and have certainly done a good job. I'll be glad to assist you with this case further.

To assist you better, I would like to know the following information:

• Please ensure that you select the correct paper type and paper size from the print settings of the application you're trying to print from.
• Is the printer able to make a photocopy? If yes then it indicates that this is not a hardware issue.
• Did any hardware changes take place on the printer (paper jam, carriage jam, etc.)?

The "Paper-handling specifications" from this HP document will let you know the supported paper types by your HP printer. 

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: Please skip the steps that you have already attempted.

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector.
• Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

You may download and install the firmware for your HP printer via this link. The printer needs to be restarted after the firmware update is successfully installed.

I sincerely hope this fixes the issue. Let me know the results. All the best! 🙂